Books about customer experience and service: why customers stay, why they leave and how companies earn loyalty. Authors include service leaders, consultants and founders of customer-focused companies.
This list holds 22 books published between 2017 and 2026, 3 with an audiobook edition. A book is on it only when customer experience is a central subject of the book, judged from the book's own description, not when it comes up in passing. The most-rated on Amazon come first.
Wayne McCulloch · 2021 · Audiobook
As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences…
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Shep Hyken · 2017
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master, and Shep Hyken knows the tricks to making it your…
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Charles Ryan Minton
By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your…
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Paul Zak · 2022
No one raves about boring movies, bland customer service experiences, or sleep-inducing classes. The world is rapidly transforming into an experience economy as people increasingly crave extraordinary experiences. Experience designers, marketers…
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Lorenzo Gomez
In 1998, the thought of launching a startup in San Antonio was ludicrous, but that didn’t stop Rackspace’s founders from planting their flag in the heart of Texas. Just over two decades later, the scrappy little underdog that no one believed in is a…
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Deb Gabor · 2019
Eventually, every organization faces a serious branding disaster. Think of United Airlines, Wells Fargo, Uber, and other companies whose tribulations made front page news. Poor business decisions, corrupt cultures, or just plain bad luck can lead to major PR…
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Attract More Foot Traffic and Make People Fall in Love with Your Store
Mark Kinsley · 2020
What does it take for today's independent retailers to survive and thrive? Retail is experiencing a massive transition. Thousands of independent retailers have been bobbing in the ocean, clinging to planks of splintered wood and struggling to stay afloat.…
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A Leader's Guide to Winning Customer and Employee Loyalty
Aaron Painter · 2017
Loyal employees attract loyal customers. Companies must adapt to evolving expectations and engage their employees in the same way that they engage their customers. Successful business leaders create a culture of listening across their organizations to inspire…
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Jason S. Bradshaw
Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don't…
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Ben Brennan · 2018
Too often calling the IT department is a technologically unsavvy person’s worst nightmare. The guys behind the screens seem cold and condescending. But, in reality, they’re just well-meaning people who have never learned how to handle customers. Your IT team…
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Mikhail Naumov
As a customer service professional, your goal is to help your customers by solving their concerns quickly and effectively. This isn’t easy to accomplish if you’re spending half of your day on repetitive processes that slow down progress. Recent advances in…
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Sean McDade · 2018
In this interconnected world dominated by social media, consumers' voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive...or eventually die. No matter what industry you're…
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How to Build a Business Everyone Will Love
Kyle M.K. · 2019
Finding success in today's marketplace is not about data, numbers, or projections--it's about understanding people and what drives them. This invaluable guide provides the knowledge you'll need to transform your business, inside and out, into a more admired…
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Shari Moss
Today's market is competitive, bursting with young entrepreneurs championing revolutionary ideas. In such a crowded arena, a focus on business fundamentals can be the make-or-break factor in the success of a company-especially when it comes to mastering the…
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Jason Quenneville · 2025 · Audiobook
Exceed customer expectations, every time. As a car dealership owner or executive, what’s your plan for retaining customers and increasing sales numbers year after year? Do you truly understand both your customers and employees? Do you know their needs…
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The Surprisingly Simple Path to Unstoppable Advisory Success
Paul Durso · 2026
Are you worn out from prospecting, jumping from seminar to seminar, and hoping the next marketing hack will finally stick? In Built to Serve, you'll discover an entirely different way to grow your practice - one rooted in authenticity, long-term client…
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Winning Loyal Clients Through Authentic Human Connection
John Gatewood · 2026
Human connection can never be replaced. Why do less credentialed advisors consistently win more clients, more referrals, and deeper loyalty than their technically superior competitors? It's not because they're lucky. It's because they have a skill that no…
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Winning Customer Trust and Transforming Experience
Rakesh Soni · 2025
Consumer trust-it's the holy grail for every corporation in today's cybersecurity-focused world. As a C-suite executive, you're caught in a balancing act between the consumer's experience, privacy, and security. Which one are you letting fall through the…
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5 Ways to Create a Customer Experience That Will Close the Deal
Diana Kander · 2023
What happens when you wake up and realize the good fortune, status, and accolades for which you’ve worked so hard have left you overburdened and burned out? As a founding member of the launch team for HGTV, media executive Traci Barrett had enjoyed the…
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DELIVER VALUE AND MAKE IT SIMPLE TO RENEW AND BUY MORE!
Steve Thompson · 2022
Can’t-Lose Accounts brings the Value LifecycleTM full circle with simple tools to help you leverage delivered value and drive repeat business with existing happy customers. Cross-selling and upselling opportunities are the holy grail of selling. Satisfied key…
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Jesse Cole · 2022
The Savannah Bananas should not exist. You can't name any of their players. They play in a 1920s-era ballpark with no ads or billboards. They play in kilts, stilts, and stilettos. They even have an all-grandma dance team: the Banana Nanas. Everything the…
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Sean McDade · 2021 · Audiobook
Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers-both patients and healthcare professionals. In an increasingly competitive environment, it's no…
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