Books by Shari Moss

“The kids at school were not as bad as the teachers when it came to treating me differently.”

At the age of eight, Shari Moss lived in a single motel unit in the middle of the desert with her three siblings. Isolated from her peers and too poor for toys, she would spend hours flipping through the pages of the motel’s Sears catalog, imagining the home she so desperately wanted.

Her journey crosses multiple cities in two countries as she finds love, goes through hell and back, and continuously searches for that perfect house and a life she can be proud of.

After writing two books to help millennials through these challenging and competitive times, entrepreneur and author Shari Moss opens up about her own life in this poignant and heartwarming memoir about overcoming the past and finding joy in helping others.

Today's market is competitive, bursting with young entrepreneurs championing revolutionary ideas. In such a crowded arena, a focus on business fundamentals can be the make-or-break factor in the success of a company-especially when it comes to mastering the art of customer service. Shari Moss knows firsthand the importance of customer service, having spent her career perfecting the art of putting the client first. In Be Ready to Dance with Your Customer, Shari shares her wealth of knowledge on the subject, teaching millennials the old-fashioned rules of making a deal in a way that makes sense in the modern business world. This essential handbook for navigating customer interactions is filled with real-world examples of mistakes and how to avoid them; inspiring anecdotes of customer service done well; and practical exercises and activities to learn the keys to honing communication skills, identifying customer needs, and creating and maintaining profitable long-term business relationships. The modern business world is evolving, but that doesn't mean old-fashioned techniques should disappear. With the right tools, anyone can be a customer service expert-and this book is the first step on the path to doing so.

As a member of the online generation, you face unique obstacles in today's world. These challenges can leave you feeling trapped, lost, or paralyzed. You need a solid support system to lift you up and move you forward, one that bridges generational gaps and brings valuable allies to your table. TableTalk can make that happen. Coauthors Shari Moss and Meghan Fitzpatrick offer powerful strategies to help millennials create a network of the best, most effective "TableMates" possible. Building a special relationship with experienced mentors can give you a new perspective on your world and guide you through major life events, like navigating your career path or discovering your passion. It's all about finding the right people, asking the right questions, and really listening to the answers. TableTalk is communication that goes far beyond your smartphone screen. These can be the most important conversations you'll ever have.